A leading technology provider partnered with Grayce to help deliver one of its largest digital transformation programmes to date.
The client was about to embark on one of its largest digital transformation programmes to date but did not have the capability needed available internally to deliver. Designed to enhance the lead generation to revenue process, the programme covered the full customer cycle (including post–sales services) and was critical in the successful implementation of a new best practice tool that would improve and automate reporting capabilities for revenue.Â
partnership began
Analysts deployed to date
portfolios of work supported
retention post-transition
Grayce deployed a cohort of three Analysts to the programme, comprising of two Data Analysts and one Project Manager.Â
The Data Analysts supported data cleansing, migration, and validation activity, ensuring that a single source data exchange between tools such as Salesforce and SAP S/4 HANA. The Analysts were able to directly apply training from their data bootcamp, for example making use of Python to web-scrape data, SQL in Oracle SQL developer, and Tableau to extract data.Â
Meanwhile, the Project Manager was responsible for the owning and coordinating user acceptance testing (UAT) and early life support (ELS) for implementation of the tool across a number of geographical areas. After ELS was completed, the Project Manager supported incident and problem backlog management, establishing a reporting mechanism for the governance board in Jira and Confluence.Â
As a result of Grayce’s support, the client was able to successfully implement their new data strategy and architecture successfully, as well as manage an early life support process. The new tool enabled the client to streamline the lead generation to revenue process, increase conversion efficiency, and improve colleague and customer experience.Â
Grayce is now continuing to support with priorities within the commercial and sales teams, in addition to working on a number of portfolios of work within the enterprise IT space.Â
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